SanlamAllianz: claims, contacts and online services

About SanlamAllianz

Formerly Sanlam Maroc. Absorbed Allianz Maroc on 2 July 2026, now trades as SanlamAllianz and is the largest non-life insurer. Contracts signed with Sanlam Maroc or Allianz Maroc continue unchanged.

Contracts signed with Sanlam Maroc or Allianz Maroc stay valid until they expire, on the same terms, and you have nothing to do. The former Allianz website now leads to sanlamallianz.ma. Some numbers differ for former Allianz customers: they are shown separately below.

Assurlik is independent: it is not linked to SanlamAllianz, sells none of its contracts and is not paid by it.

What SanlamAllianz sells

Our guides to the covers it sells:

• Car and motorbike
• Home insurance
• Health and AMO
• Life and savings
• Business and professionals

Declaring a claim

• Car claim. Call 3434 if you were a Sanlam customer, or 05 22 95 75 38 if you were with Allianz. SanlamAllianz also answers on WhatsApp at +212 600 00 34 34.
• Health claims. Assur'Santé International: 05 22 95 75 91. Former Allianz health contracts: 05 22 49 98 00, and Allianz Chifaa Monde: 05 22 05 38 37.
• Assistance on the road and abroad is provided by Africa First Assist, the group's assistance company.

1. Declare within 5 days of learning of the loss (60 days for an officially declared catastrophic event), in writing, and keep a copy.
2. Send what proves the loss: the constat amiable for a car accident, the police report for a theft or injuries, photos and invoices.
3. Do not repair or throw anything away before the insurer's expert has seen it, unless it is urgent.

Step by step after an accident, a fire or a theft

Contacts and online services

Checked on SanlamAllianz's website in November 2026. Companies change their numbers, so check the website before you call.

If you disagree

SanlamAllianz takes complaints by phone on 05 22 42 06 06, through its online form and app, by private message on Facebook, LinkedIn or Instagram, or through your intermediary. It promises an answer within 15 days of receiving a complete complaint. After a month without a satisfactory answer, you can go to the Insurance Mediator.

1. Write to SanlamAllianz's complaints service, or to your agent or broker, with your contract number and copies of your documents. Keep proof that you sent it. Complaints guide (PDF)
2. No answer, or an answer you do not accept? The Insurance Mediator settles disputes free of charge: mediateurassurance.ma.
3. You can also complain to ACAPS, the regulator: reclamation-assurance.acaps.ma.

How to complain, with model letters

Questions